Terms of Service and Site User Agreement

Contact Customer Service About Any Questions

If you have any other questions, please call (888) 411-9661 between 9:00 AM and 6:00 PM EST Monday through Friday.

Carrier411 Services, Inc. shall always try to provide the very best service we can and operate our business according to the best business practices. This means we want to begin our relationship with an agreement on all the terms and conditions for the use of this website. This overview will help avoid misunderstandings. This document contains all the rules for use and terms of our agreement with you and your company, the "Site User" or "User", for the service we shall provide. Your subscription to our service and use of this website is acceptance by you and your company of the terms and conditions in this Agreement. We understand the individual who registers your company as a Site User has full authority to do so, and we rely on you and your company's assurance that such is the case. If anyone else uses your account, they are also subject to the terms of this Agreement. We ask, and you agree, that any such user has read this Agreement and accepts it. By using the site, we understand and you agree, that you understand all of the terms and conditions of this Agreement and agree to abide and be bound by them. If you have any suggestions, questions or comments about this Agreement or our website, please let us know.

It seems like change is everywhere around us. And our website is no different. Wouldn't it be a shame if we never updated our site to make it easier to navigate, more user friendly and more informative? So, we are constantly looking at how to make it better and improving it with new features and enhancements. Every time we make it better, we make changes and updates. Some of the changes we make from time to time will be to this Agreement. You agree that we can make changes in our sole and independent discretion to this Agreement and the site, post it on the site, and you will abide by the changes and be bound by the terms. It will be your responsibility to inspect this agreement for those changes.

Motor Carrier Qualification and Monitoring

Carrier411 Services, Inc. shall maintain current Federal Motor Carrier Safety Administration information as provided to us by the FMCSA for motor carrier insurance coverage, including but not limited to bodily injury and property damage limits, cargo insurance coverage, policy numbers, insurance company name and contact information, docket number, authority status, census data, carrier safety rating and CSA 2010 scores. We shall maintain this information for all carriers, brokers and freight forwarders registered with the FMCSA. We will constantly monitor this information for you, so if and when there is a change in a company's insurance, surety bond, operating authority or safety rating, we can notify you that change has taken place in several ways. You can find changes directly through our website when you log in, and when you run reports for the companies you monitor. We can also automatically notify you of changes by email using the email addresses you provide, and by fax using the fax number you provide. We will not send you information by email or fax about changes in status of companies you monitor if there is no change. It is up to you to visit our website to obtain the details of any changes. If you do not visit our website to see changes, then we are not responsible. Nor are we responsible for the action or lack of action you take after we update any changes, regardless of whether you are aware of them.

We Maintain Current Information

The information we have is the same information that was provided to and maintained by the FMCSA. However, we make it readily available to you in an easy-to-use, understandable, consolidated format with enhanced features and reporting capabilities. Although our information is as current and up-to-date as we can make it, we have not verified the information with the carrier, broker, freight forwarder or insurance company. We do not obtain or maintain insurance certificates or certificates of operating authority. Therefore, we cannot warrant or guarantee the accuracy of the information provided. If there is a dispute over this information, we want to know about it, but keep in mind that we are simply an information service. And in order to protect ourselves, you agree that you will not bring us into any dispute that may arise as a result of information provided. In order to do so, you agree to release Carrier411 Services, Inc., its officers, employees and agents from all claims, liability, obligations, demands and damages, actual and consequential, of every kind and nature, known or unknown, in any way connected with such disputes and to hold us harmless from all liability and damages. We do everything we can to create a positive experience for all Site Users, and we will act promptly on your comments and suggestions, but we cannot control the conduct or business of carriers or the users of our website. We also provide you with links to other websites not controlled or owned by Carrier411 Services, Inc. You agree that we are not responsible for the content and hold us harmless against any liability resulting from your use of those sites.

We Approve Only Qualified Members

Our service is for brokers, shippers, freight forwarders and companies that deal with motor carriers. We don't want people and companies not in the transportation business registering on our site. It just adds to our cost, does not benefit you, and it means we have to divert resources from making your experience positive and productive. In order to register as a Site User, you must be a shipper, transportation broker, third party logistics provider, freight forwarder, factoring company or transportation-related business. Use of the Carrier411 website is for qualifying and monitoring information about carriers, brokers and freight forwarders. You don't want your competition knowing your secrets. We feel the same way. So by subscribing to our service and using our website, you agree that you and your company will not use any of the information available to compete against us, either directly or indirectly, online or elsewhere. No competitors or potential competitors are permitted to register or otherwise access the password protected area of our website and information contained therein. So you agree that you will not give your login information out except to trusted business partners or associates. Our service is only available to individuals at least 18 years of age and companies that can form legally binding contracts under applicable law. All access and use of the site is logged, tracked and monitored.

Your Username and Password

If you learn that an unauthorized person or company has obtained your login information, please notify us immediately so it can be changed. Otherwise, you can log in to our website and click the My Account link to change the information yourself.

Intellectual Property

Everything you read and see on our website is copyrighted and protected by U.S. and international copyright, trademark and other intellectual property laws. The content on our website may not be distributed, copied, displayed, reproduced or transmitted in any form or manner without the written consent of Carrier411 Services, Inc.

Our intellectual property portfolio consists of source code, schemas, file formats, graphics, images, copy, designs, systems, methods, processes, the "look and feel" of our website and the copyright in and to its original content, systems, methods and processes, as well as logos, trademarks, patents, trade dress and trade secrets.


You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information regarding the website provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such submissions, and you hereby warrant that any such submissions are original with you or that you have the right to submit such submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your submissions.

Linking or Framing Protected Areas Prohibited

While we appreciate and encourage links to public areas of our website, Carrier411 does not permit linking to or framing of protected customer-only content areas of our website, which must be accessed by logging in with a username and password.

Our Relationship

The Carrier411 website is a venue for current information about carriers, brokers and freight forwarders. We want you as a qualified member to use our service and get the valuable information your business needs. You agree that Carrier411 Services, Inc. and you are independent contractors, and no partnership, joint venture, agency, employer/employee, franchisor/franchisee or any other relationship exists or is intended to be created by this Agreement or your use of the website. In addition, a key part of our service is email and fax communications with our members. You agree that we may send you email and faxes, that you have elected to participate in our email and fax program, that Carrier411 Services, Inc. may forward email messages to you and that you further elect to receive electronic messages without limitation from Carrier411 Services, Inc. or its business partners and associates.

We Are Your Low Cost Provider

You know the value of being a member, or you are about to realize it. Using our service will help your business become more efficient and effective in the way it deals with qualifying and managing carriers. You will enter or provide us with a list of companies that you want to monitor. The cost of our service is a flat rate of only $99.00 per month to monitor as many companies as you like. We also offer optional services and features that cost extra, such as integration using our SOAP web services interface or CSV file download feature. Access to our service depends upon payment of our monthly fee. If the fee is not paid, then we may suspend or terminate access to our service. We accept Visa, MasterCard and Discover. We also offer monthly billing to qualified customers at our discretion. By providing credit card information to us, you agree that we may charge the credit card number provided for any and all balances due, including any past due invoices. All past due invoices are subject to a finance charge equal to 1.5% per month (18% APR) of the outstanding balance. If a check is returned NSF, there is a mandatory $25.00 return charge. If you participate in our monthly billing program and request to pay an invoice by having us charge your credit card on file, there is a $25.00 processing fee for the transaction. You can cancel your Carrier411 account any time before your monthly billing date, and no further charges will be assessed. Cancellations must be made via fax or email only. You understand that charges, including the amount, how they are calculated, and other characteristics of our pricing model may evolve and change. We'll let you know ahead of time if we anticipate a pricing change. We will only make such a change if we determine, in our sole and independent judgment, that it is appropriate to do so. We are dedicated to deliver more than we promise, including outstanding customer service, at a great price.

We Protect Our Customer Base

We have built our website for your use. We try to guard our users against those that may attempt to take advantage of others or who simply do not follow the rules. Therefore, you understand that we have the right to terminate any Site User's registration or access at any time in our sole and independent discretion and judgment.

Disclaimers, Limitations of Liability and Indemnification

The information offered through Carrier411 is constantly changing by design and necessity. WE PROVIDE THE CARRIER411 WEBSITE AND OUR SERVICES "AS IS" AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESSED OR IMPLIED. WE SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty related provision may give you specific legal rights and you may also have other legal rights which vary from state to state. IN NO EVENT SHALL WE BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWEVER ARISING, INCLUDING NEGLIGENCE ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR YOUR USE OF THE WEBSITE. OUR LIABILITY TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE LESSER OF A) THE AMOUNT OF FEES YOU PAY TO US IN ANY ONE MONTH, OR B) $100. Some states do not allow the limitation of liability, so the foregoing limitation may not apply to you. You agree as a registered user to indemnify and hold harmless Carrier411 Services, Inc. from all damages resulting from claims made against Carrier411 Services, Inc. relating to both your authorized use and misuse of this website and service. In no event shall we be liable or responsible for consequential, indirect, incidental, statutory or punitive damages as a result of the information provided.

Dispute Resolution

Carrier411 Services, Inc. is focused on the business of providing a qualification and monitoring service based on current FMCSA information, and we want to make sure that our entire organization is available to answer your questions. We want make our service and your business successful. Therefore, you agree that any controversy or claim arising out of or relating to this Agreement and/or your use of the website, except for matters exclusively between registered or authorized users and not involving Carrier411 Services, Inc., shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Seminole County, Florida, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or Carrier411 Services, Inc. may seek any interim or preliminary relief from a court of competent jurisdiction in Seminole County, Florida necessary to protect the rights or property of you or Carrier411 Services, Inc. pending the completion of arbitration.

General Provisions

We want to make sure that the rules governing our relationship are well understood by all parties. In furtherance of this effort, the following general terms govern our relationship, this Agreement and your use of the website: This is the entire Agreement governing the use of the Carrier411 site. No delay by either party shall waive rights under this Agreement. This Agreement is governed by, and to be construed in accordance with, the laws of the State of Florida, without regard to that state's conflict of laws provisions. No waiver of any breach of this Agreement shall be a waiver of any other provision of this Agreement, and no waiver shall be valid unless in writing signed by the parties. If any provision of this Agreement is held invalid, such provision shall be restated to reflect, as nearly as possible, the original intention of Carrier411 Services, Inc. in accordance with applicable law, and the remainder of the Agreement shall remain in full force. A registered user shall pay all reasonable costs and attorney fees incurred by Carrier411 Services, Inc. in enforcing the terms of this Agreement. This Agreement binds and ensures to the benefit of each party's permitted successors and assigns, and Carrier411 Services, Inc. may assign its right to payments and assign this Agreement without subscriber's consent. The headings in this Agreement are for convenience only and do not alter the rights and obligations of the parties. The explanatory phrases and terms used in the Agreement are illustrative examples, and other reasons may exist justifying and/or explaining the existence of certain terms. The provisions of this Agreement are not for the benefit of any third party.

Cancellation Policy

Cancelling an account must be done in writing. It is your responsibility to ensure the account is cancelled. Not logging into an account or not using an account for any period of time is not considered cancellation. Please email cancellation notice to cancel@carrier411.com or fax it to (321) 286-0474. In order to prevent misunderstandings and disputes, it is your responsibility to retain proof of cancellation and request proof of cancellation in writing from us. The date of cancellation will be when it is received by Carrier411 Services, Inc. Any and all payments and charges are non-refundable. So if you cancel your account, any remaining balance will not be refunded. If you create a trial account and do not cancel it before the end of the 30-day period, your account will be activated, and the credit card on file will be charged. Active accounts are charged automatically every 30 days unless properly cancelled. We reserve the right to allow or cancel accounts at our sole discretion.